eMail Marketing blog 2009
The Power Of Ebay “Store Newsletters”.
eBay Stores come with a very powerful feature: store newsletters. When buyers add your store to their favourites, you can offer them the chance to join your mailing list. You can then send highly targeted emails to people who you know were at least interested enough in your products to add the store to their favourites.
How Do I Send Them? First, you need to get some people to sign up for your newsletter – this will happen with time, as people buy from you and browse your store.
Once you’ve got a few subscribers, it’s worth sending out a newsletter. To send store newsletters, go to My eBay, click ‘Manage My Store’, and then click ‘Email Marketing’. Once you’ve done that, click the ‘Create Email’ button, and you’re away.
All you need to do now is write an email subject and a message, choose any items you want to include in the email, and specify who you want to receive it. The subject and message can be something relatively generic, like ‘here are my latest deals’ – it’s the targeting that’s important, and eBay’s is powerful. You can choose to only send an email to people who’ve bought from you in the past, or only to people who’ve opened your email before.
It is important to note, though, that you can only send one email per week to a mailing list.
The Ups and Downs. The downside of store newsletters is this: they’re expensive. A basic, $15.95 per month store only comes with 100 emails, while $49.95 comes with 1000. Even the $499.95 anchor store only comes with 4000! Extra emails for all stores cost 1 cent each. That’s $1 per hundred extra emails. If your mailing list has a significant number of people on it, then that’ll get really expensive, really fast.
Surprisingly, though, it can often be worth it, despite the cost. It’s very rare to send out a newsletter to a mailing list of a hundred and not get at least one sale, and you’ll often get three or four, even to small lists.
Measure Your Success. Each time you send an email, eBay produces a report telling you how well that email did. You can view these reports on the ‘Email Marketing’ page by clicking the subject line of an email you sent.
This report will show how many people received your email, how many opened it, the number of clicks it generated on your items and your store, and the number of bids and Buy it Now purchases that resulted from the email. Some of the numbers might be too low, though, as many people use email software that displays email in plain text format and so stops eBay from collecting statistics. Also, you will notice that you’ll have more success if you send out emails regularly, as people will start to expect them, and react in a more open way – don’t expect the Earth from your first email. By now, you’re probably getting pretty good at selling on eBay – isn’t it nice to have all those satisfied customers? Not to mention the money… However well you’re doing, though, there’s always room for improvement. The next email will give you ten tips for being an even better seller.
7 Steps To Effectively Take Control Of Your Inbox And Reduce Spam
Everbody hates spam! I am sure spammers hate getting spam too, but they still continue to dish it out. Why? Because it is still effective. Believe it or not, many of us still click on the links or follow-up with the spam message. As long as we continue to do this, spam will exist. If everybody understood this and paid no attention to spam, the spammers will eventually give up because it costs them realy money to send out emails. It is hard to quantify what the cost of sending out one, two or fifty emails is, but 1 million or 5 million emails certainly has a cost that is not negligible. When the payback starts to get so small that the spammers cannot make a decent living, they will find something else to do. This day will come and I cannot wait for it to arrive.
In the meantime, what can we do about it. Well, I am not going to tell you that there is a perfect solution that will stop all spam, but what I will tell you is that there is a way to reduce the problem and manage it effectively using the 7 steps outlined below.
Step #1: Get Your Own Domain Name
Fighting spam effectively starts with getting your own domain name. For example if your name is Andy Williams, you would purchase a domain name called andywilliams.com, which is of course already owned by the famous singer. This has some unique advantages over using an ISP given domain name or a webmail service such as Hotmail or Gmail. It also has some minor disadvantages. Let's examine these.
One major advantage is that you control the entire email address. You could create emails addresses like andy@andywilliams.com, info@andywilliams.com, sales@andywilliams.com and so on. This is in stark contract to an ISP assigned name like andywilliams@comcast.net. If you wanted another one, you'd have to open up another account or pay extra for each additional ISP assigned address. If you ever decided to switch ISP's, you would lose that email address and have to start over using a new one, and inform everyone you communicated with about it - a very messy proposition.
Many get around this problem by getting a Hotmail, Yahoo Mail or Gmail account which you can access from anywhere as long as you have internet access. These types of email accounts definitely have a place in your email toolchest, but do not suffice as your primary personal email address. One reason is that you do not have access to your email messages and address books when you are not online, like during a long flight. Anotehr drawback is that they do not allow you to export the online address books making portability very tedious.
I prefer owning my own domain name which I call my permanent email address. I will always have this email address as long as I renew this domain name every year. The cost of registering a domain name varies from $4 to $8 per year for most common ones. This is a small price to pay for the advantages it brings you. The one minor disadvantage of owning your own domain name is that you need to manage it yourself, or have someone do it for you. This in my opinion is far outweighed by the advantages mentioned above.
Step #2: Create Private Email Adresses
A private email address is one that nobody but your inner circle knows about. Every person that you give your personal email address to is someone that you trust and want to receive email from.
Setup one private email address for every person who is going to need to receive messages. This could be you and 5 other members of your family or 12 employees that work for you. This part is quite straightforward, you simply login to your email control panel and create new accounts for each email address that is going to be used to receive email.
Step #3: Create Public Email Addresses As Aliases
A public email address is generally known to the public. It can be specific like andyw@andywilliams.com or generic like receptionist@andywilliams.com. A public email address is created as an email alias. An email alias is not a real email address, but an address that gets redirected to a real email address. For example, you setup receptionist@andywilliams.com as an alias that redirects to mary@andywilliams.com.
Whenever some sends an email to receptionist@andywilliams.com, it will end up in Mary's inbox. If you change receptionists, you simple modify the redirect for a very elegant solution. You can then publish this public email address on a website, in a brochure, on print advertising, business cards etc. without giving away your personal email address and without having to make much changes if Mary leaves and a new receptionist is hired. This is a huge benefit and maintains your privacy as well as those of others you have created email adresses for. How does this help with spam, you ask? By using email aliases in a smart fashion, you could very easily shut down any spam that starts coming in. Let's examine how this can be done.
Step #4: Setup the Default or Catch-all Email Address
Your email control panel will have something called a "default address" or it is also sometimes called a "catch-all address". This is a valid email address that all unresolved emails go to. If you set this up to be your personal email address for example, then you will receive all emails that are addressed to "anything"@andywilliams.com, this includes sales@andywilliams.com, joe@andywilliams.com, andrew@andywilliams.com etc. Herein lies the secret to combat spam.
Step #5: Create Specific Named Public Email Addresses As And When Required
When you are forced to register on a website where you want to get some information from, you are usually asked for a valid email address. Well guess what, you now have an unlimited supply of valid email adresses. I usually use a specific format when registering at websites - it is "websitename"@andywilliams.com. So if I am registering at a website called www.get-rich-quick.com, I would use the address get-rich-quick@andywilliams.com as my valid email address. When the site sends me an email, it gets redirected to my personal email or whatever the default or catch-all address is.
Step #6: Send Spam Back To Where It Came From, If Possible
Here comes the real bonus, if you subsequently start receiving spam addressed to none other than get-rich-quick@andywilliams.com, you simple create an email alias for get-rich-quick@andywilliams.com and redirect the email back to exactly where it came from, for example georg-bush@get-rick-quick.com. You will then never get another email from anyone using that email address ever again. This is cool and is my favourite part. Bear in mind that spammers usually send email from an address that is not their own, so if you see an address like noreply@get-rick-quick.com, then you would redirect it somewhere else, for example a Hotmail address that you setup just for redirection purposes. Please exercise some discretion here because spammers often use the email addresses of real people and we don't want these
innocent people getting redirected email.
Step #7: Be Diligent In The Ongoing Management Of Your Domain
If you do this diligently for each website where you register by identifying the website name, you will very quickly know which websites are selling email addresses and which ones honor their promise not to share your information. ALl this while, nobody by your personal inner circle knows your private email address.
A real-life example in my case: I use a specific email alias for my Paypal account which nobody but Paypal knows. I have never ever received spam on this address, but I have received hundreds of spam messages on other email aliases that I have created. All of these emails supposedly come from Paypal and address me as "Dear Valued Paypal Member" or something similar, warning me that my account is going to be closed or suspended unless I click on their link and update my credit card information.
I hope that I have given you some food for thought on how to manage the ever growing spam problem by protecting yourself by taking some initiative and getting your own domain name. The added benefit is that you now have a permanent email address no matter where you choose to live or which ISP you use to connect to the internet. There are many other ways to fight spam which I will perhaps address future articles.
Despite the fact that Federal legislation (the CANSPAM act) made it illegal, harvesting email addresses from the web using automated robots remains alive and well. Spammers who need fresh email addresses release software spider programs that comb the Internet and suck email addresses off Web pages, guest books, and anywhere else you might post your email address. Once they get your email address, spammers will trade it around like 5th graders with a new pack of Pokemon cards at recess and you can expect the avalanche of email to begin flooding your inbox.
In order to combat this still rampant practice of stealing email addresses from websites and sending people email they don't want, the following tips should help protect you.
** Break It Up **
Obviously the best way to avoid getting picked up by an email harvester is not to post your email anywhere on anyone's website (including your own). If the only way someone can get your email is if you give it to them, that creates a similar situation to operating with an unlisted phone number. If telemarketers can't get your phone number, they can't call. If you must post your email address, post it in a way that a robot won't recognize it as an email address. Instead of posting YOURNAME@YOURDOMAIN.COM, you can put YOURNAME (AT) YOURDOMAIN.COM and then, in parenthesis, put (replace AT with @ to email me). Though it seems like an extra step for legitimate email, you'll find it a very effective technique.
** Use An Image **
Currently, online spiders (ANY spider, including search engines) cannot read text that appears in a graphic or picture. If you must display an email address on a page, then do it by typing your email address into your favorite graphics program and saving the image as a .gif or .jpg. Then post the image onto your web page so people can see the email, but spiders cannot. This too creates an extra step for people because they must type in your email address, but it's an effective solution if you must display an email address on your own website.
** Use An Email Form **
Another way to cut down on spam originating from your own website is simply not to display an email at all. Instead, allow customers and prospects to contact you through a form where they fill in fields, click a button, and your website emails you their message. A note of caution: make sure the form script you use does not keep your email address visible in the form code. If the form code contains the email address, spam robots can find it even though you don't see it on the page. ** Make It Hard To Guess **
Sometimes you'll get unsolicited email because a spammer guessed your email address. It's not a far stretch to imagine that someone probably has the email Jim@yourdomain.com, so spammers will do a "dictionary" attack on common usernames. One way to defeat this is to place a "dot" (.) in your email address, such as Jim.Edwards@yourdomain.com. The dot makes it virtually impossible for spammers to guess your email address.
WHY BUILD YOUR EMAIL ADDRESS DATABASE?
Gaining your customers' email addresses will:
-Provide an additional channel for reaching your customers
-Increase the ROI of your marketing investments
-Significantly reduce your customer acquisition and marketing costs
-Allow you to easily measure the impact of your marketing campaigns
-Increase your customer participation and retention rates
With ongoing postal and telemarketing pressures impacting marketing budgets for many organizations this year, email marketing could become the "silver lining " for many marketers. But how do you create a successful email marketing campaign if you do not have a substantial email database? That question may be one of the largest Internet related challenges facing companies this year.
Research shows that the majority of organizations have email addresses for less than 10% of their postal files. So how do you level the playing field and start to add quality permission - based email addresses to your database?
Here are some tips that you can use to cost effectively build your email address database and increase your customer participation and retention rates:
START TO ASK FOR IT!
Every communication or touch point with a customer should start or end with a request for an email address. By utilizing the four points below, you should be able to add email addresses for 5% to 10% of your postal file over the course of one year.
1. Direct Mail Collection
Think about how much time and money you spent for copy and design on your last new direct mail piece. Most companies have started to ask their customers for their email address information within these mailings. This is a great step forward. However, companies need to look at one major improvement if they want to increase their email address collection rates.
To date, most requests for email address information have been pushed, shoved or jammed into whatever white space remains. It should be no surprise that the success rate has been less than stellar.
To improve on these efforts, you need to provide your members with a reason to release their email addresses to you. E-newsletters, purchase confirmations, petitions, and special discounts and offers are but a few of the benefits that will encourage your members to come on board.
2. Web Page Collection
Many companies have an email address collection function in place via the web. To improve your sign-up rates, add text below the email request box that informs your visitors of the special email benefits that they will receive (i.e. e-newsletters, purchase confirmations, delivery updates, etc.) upon registering. You can also utilize a pop-up link to inform users of these special benefits.
Finally, your email address request function should be available on your home page. Don't make your users go and look for it. Every click away from your home page reduces the chances of your users taking an action and providing you with their email address information.
3. Existing Email Database Collection
Don't forget to ask the members of your existing customer base for email addresses of their friends, family and associates. Viral marketing is a powerful tool to use and is extremely cost effective! You could ask them either to provide you with additional addresses or simply to pass on your newsletter, email specific offers, or other information to others they feel have similar interests.
4. Telemarketing Collection
Don't assume that your telemarketing agents are asking for email addresses from potential customers. Ensure that your agents have an updated script, which outlines the previously described benefits to potential customers of providing their email addresses.
The suggestions above are a great start! Yet they really should be viewed as a secondary plan for building your email database. To exponentially and expeditiously grow your email database, please read on!
EMAIL APPENDING
Utilizing an email appending service enables you to add email addresses for up to 25% of your postal file, all within 3-4 weeks.
Email Appending - is the process of adding an individual's email address to that individual's postal record in side your existing database. This is accomplished by matching the postal database against a third party, permission based database of postal and email address information.
Best Practices - Email Appending is not a prospecting tool. The DMA (Direct Marketing Association) and its interactive arm AIM (Association of Interactive Marketing) have guidelines in place that dictate that email appending only be used to append email addresses to your existing opt-in postal record house file.
he Process - Your opt-in postal file is securely transferred to an email appending provider, who will do an initial gross email address match of your file against its opt-in database of postal and email address records. Your appending provider will then send these matches a permission-based message prepared by you. All bounces and opt-out requests will be removed from the list. At that point a valid permission-based email address file of your customers will be delivered back to you.
IN SUMMARY
The first step of any successful email marketing effort is to build a permission-based email address list of your customers. The simplest, quickest and most cost-effective way to do this is through email appending, which will enable you to add email addresses for up to 25% of your postal file. Secondary efforts of email address collection via focused direct mail, web, viral and telemarketing practices are also important and will enable you to add email addresses for an additional 5% to 10% of your base on an annual basis.
Best of luck in building your email address database. As many companies have already learned, the ROI and cost savings to be achieved will far exceed your expectations.